Picture this scenario… You are on a business call with a client on your desk phone, the call is running late and you have to leave for a business lunch. With one click, you seamlessly transfer your call to your smartphone and continue your call while on your way to your next meeting. You determine that a member of your sales team should be on the call – one glance at your phone and you determine your sales team member is showing “available”. With another click on the screen, you instantly link your team member into the call. You politely exit the call and leave the sales member still speaking with your client.
This is but one small example of what Unified Communications (UC) is. UC is actually made up of layers of communications methods utilizing various types of media across multiple types of devices.
At the device level, smartphones, desktop computers, laptops, tablets and desktop phones are all fully integrated across the system. Media types include voice, text messaging, presence status, video conferencing, email, voicemail, fax, as well as group messaging.
With an ever increasing mobile workforce, companies of all sizes can drastically improve their communications and collaboration. These efficiencies can not only be realized internally, but will also return a favourable customer experience.
The design, implementation and support of a Unified Communications system is one of the many business telephone capabilities available from Manawa Networks. Contact us today to learn about the efficiencies and cost savings your company can achieve though Unified Communications.