There are so many reasons why a person might choose one business over another. When it comes to a referral, trust is the main reason why people refer a person or a business. According to John Jantsch, author of The Referral Engine, trust is the single biggest reason why people make referrals. I often wonder why […]
How managed services can take a business to the next level?
This is the fourth post in a series about IT managed services for small and medium size businesses (SMBs). In my first post, I described how culture in the workplace can be unhealthy when technology continues to break and stops people from doing great work. Passionate engaged employees take pride in their work and expect their […]
Does your company use technology to put customers first?
Most people who have a great experience at a top rated hotel remember it for years, tell others, and come back again and again. Conversely, if they have a bad experience, they painfully endure it, tell others and never return. The Ritz-Carlton hotel stands out as the gold standard for delivering outstanding customer service at […]
3 ways your company can wow customers
Most people who have a great experience at a hotel remember it, return again and tell their others. If they have a bad experience, they remember it, do not return and tell others. For negative experiences, they often tell more people and remember it for much longer. The Ritz-Carlton hotel stands out as the gold […]
Five 2016 Tech Trends for Forward Thinking SMBs
As 2016 gets underway, organizations are searching for new ways to grow, compete and win. They know technology will play a role. While impossible to have a crystal ball to predict the future, some key trends have emerged in the coming year that are relevant for small and medium-sized organizations. Trend 1: Go digital to […]