Many companies bring in IT support on a reactive basis. When something breaks or they’re unable to use a mission critical system, they call for assistance. However, this approach is costly and inefficient. Proactive IT support gives organizations the resources that they need to scale their businesses, get the most out of their technology investments and head off small problems before they become big deals. Here are several ways that adopting proactive IT support makes a difference for companies of any size.
The Importance of Business Continuity
Downtime leads to a lot of problems in a business. The typical company loses $5,600 per minute when systems go down unexpectedly. Those are just the direct costs that the company incurs. Employees won’t be able to do their jobs, which can set projects back significantly. It can also lead to a lot of frustration throughout the organization.
Many businesses are entirely dependent on their technology. When no one can do anything, they either have to go home and potentially miss out on payment, if they’re hourly, or the company has to pay for a day of unproductive work.
The organization’s reputation also suffers as a result of this downtime, especially if customer facing technology is impacted. This experience can lead to bad reviews and an impact to the cash flow for a long time. In many industries, a competitor is a mere click away.
Proper IT Configuration
Incorrect configurations can cause plenty of problems in the future, and the business may not realize what they need to change at that point. The original technicians who installed the system may have left the company a long time ago.
By getting everything set up properly proactively, companies can avoid running into these long-term concerns. Talented technicians can tweak settings to optimize the systems and ensure that they’re working perfectly. Another thing that the technicians can do is make configuration changes that accommodates the future plans of the company.
Foresee Future Issues
Small annoyances can snowball into big problems down the road. When IT staff have their days filled up with reactive problem solving, they don’t have the time to handle these issues. By shifting their approach to proactive measures, they can foresee future concerns.
For example, the current systems may be poorly designed for scaling as the business grows. If the company has to depend on the current infrastructure as it gets bigger, it could lead to a lot of operational problems. The customer experience is an absolutely essential part of keeping buyers coming in and encouraging repeat sales. If the system falls apart because the organization grows too fast, then it loses those opportunities and may have to spend years recovering.
A proactive approach would select the right system and configuration to account for future business plans. Security is another area that benefits from this style of IT support. Since hackers are always looking for new ways to break into networks, organizations need to be vigilant about staying one step ahead. Otherwise, they could be subject to data breaches and other consequences.
Old, worn out hardware and outdated or incompatible systems present another dilemma for companies. They may have relied upon them for years, but if they wait until the last minute to upgrade them, then the organization runs into a lot of technical problems.
Proactive maintenance will identify the software and hardware that is falling behind. The IT team has a plan in place to swap everything out without unusually long or expensive deployments, and they replace hardware before it fails.
Quality Technical Training
Some companies have great solutions in place, but everyone uses something else because they weren’t trained properly. A long-term IT strategy must include quality training on the implemented systems and how everything works together.
The right managed IT company for organizations can guide the training for the end users. Everyone should walk away with a role-appropriate understanding of the software they use on a day to day basis, how it fits into their workflows, tools for learning more about the applications and a communication channel for any questions or concerns.
Another area that businesses need to address is cyber security best practices. Since organizations of any size could be subject to a data breach, minimizing the opportunities that hackers have is essential. One way to do this is to stop social engineering and phishing attacks. When an employee knows the signs of an illegitimate email, they can avoid opening up the network to an opportunistic attack.
Technology training is not a one-and-done process, especially if the solutions go through frequent updates. Best practices change, and the job roles throughout the organization may go through a shift as well. A proactive IT support partner can recognize when end users need to learn more about the systems that they’re using so they can do their jobs better and easier.
Businesses of all sizes depend on their technology infrastructure for daily operations. With the help of proactive IT support, they can truly take advantage of innovations that can position them as industry leaders, grow their revenue and even make their employees happier.
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