Here at Manawa Networks, one of our core values is Attitude is Everything. As business owners, we recognize we must go above and beyond the call of duty by doing what’s right and what’s best for our customers. We see ourselves as ‘technology psychologists’, prodding customers for information and asking questions they haven’t heard before. We also believe that “the most important thing in communication is to hear what isn’t being said”, according to management thinker, Peter Drucker. Our role is to carefully listen to customers, take away their IT worry and help them proactively manage their systems aligned with new possibilities for business growth.
For most people, their most valuable learning comes from looking back at their mistakes. Personally, I find most people don’t go back far enough reflecting on past mistakes they made early on in their work life. Many of my biggest life lessons came from working part-time jobs as a child at my father’s grocery store, and as a teenager in the produce department at No Frills, and behind the deli counter of Bruno’s Meat and Deli.
One story I want to share with readers was an experience that I had at Bruno’s that I’m sure will resonate with business owners. One day I showed up to work late because my mother was late in arriving home from work. I couldn’t get the car in time and when I explained that to Luigi Bruno, he said something that I’ll never forget. He said, “Carmine, you’re making your problem my problem” and then he sent me home! I was upset at the time, but when I reflect on this now, Luigi was absolutely right (his photo below).
The importance of honoring one’s commitment to another and taking ownership of one’s actions is the foundation for any strong and enduring relationship. As a society, we’ve grown accustomed to saying, “It’s not my problem” when someone else’s problem falls outside our area of concern.
Luigi’s lesson is applicable to most businesses because they all face the same challenge of finding people who own their problems as well as their customers end to end. In his book, Good to Great: Why Some Companies Make the Leap … and Others Don’t, Jim Collins asks an executive at one of the good to great companies to name the top five factors that led to the transition from mediocrity to excellence. Without hesitating, the executive responds,
“One would be people. Two would be people. Three would be people.Four would be people. And five would be people. A huge part of our transition can be attributed to our discipline in picking the right people.”
At Manawa Networks, we have a fun, dedicated talent community of self-starters who believe they are part of something special. We love people with a “no problem is too big” attitude like Damian Clarke, who does our books and has this plaque on his desk.
We’re always looking for fantastic people. If you or someone you know has a great positive ATTITUDE and loves working with people and technology, please contact me at careers (at) manawa.net with “Attitude is Everything” in your SUBJECT line. Also, if you want to keep in touch, please follow us on on our Facebook page or @ManawaNetworks